Continued Patient Education of Online Access to Medical Records is Needed

More than two-thirds of U.S. consumers say their doctors have not involved them in the transition to digital medical recordsmedicaleducation

The Fourth Annual Xerox Survey shows slow progress in patient knowledge of Electronic Health Records. While more healthcare providers continue to adopt Electronic Health Records (EHRs), a recent Xerox (NYSE: XRX) survey revealed the need for doctors to educate consumers about digital medical records to comply with upcoming federal mandates.

Healthcare providers seeking to earn Meaningful Use Stage 2 incentives, which first become available for hospitals on Oct. 1, will have one year to make patients’ medical records available via online portals and must have 5 percent of their patients actually access the data. Currently, only 19 percent of the U.S. adults surveyed have access to their medical records online.

“The juxtaposition here is that since the HITECH Act became law four years ago, healthcare providers have made tremendous strides in adopting EHRs, but there has been little to no change in Americans’ acceptance of digital medical records,” said Charles Fred, president of healthcare provider solutions at Xerox. “Patients will soon have more access to their personal health information than ever before, but they need to be educated by providers on how this will empower them to take charge of their own care.”

Despite continued resistance and slow progress, Americans do see some benefits of EHRs, with 62 percent agreeing that they will reduce overall healthcare costs and 73 percent believing that EHRs will improve the quality of service they receive from their healthcare provider.

NORWALK, Conn., Sept. 30, 2013


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