Practice Insight S2 Connection Issues Update

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S2 Connection Issues Update
Update Aug 20 3:00pm CT: Update Aug 20 3:00pm CT: Practice Insight has addressed a problem with Apache on the S2 server. This should correct any HTTPS intermittent connectivity issues users may be experiencing. This will fix HTTPS claim loading errors and HTTPS eligibility connectivity. Practice Insight was getting reports from many eligibility users that they were seeing this error:

ERROR – Transactions Failed to Load. Verify file format.

This was an erroneous error as the files were valid 270’s. This should no longer be a problem now that the Apache issue has been corrected.We apologize for the inconvenience that issues with this server migration has caused. Thank you for patience and for partnering with Practice Insight. Should you have any remaining users that still have problems connecting to send claims or to send eligibility please contact support immediately 713-333-6000 or by email at

support .

Thank you for partnering with Practice Insight!

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Practice Insight S2 Connection Issues

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S2 Connection Issues
Date: August 20th, 2013Update Aug 20 11:00am CT: After correcting SFTP/HTTPs claim processing problems yesterday, this issue has re-appeared again today. Manual claim uploads are working, however we have received multiple reports of sftp/https connection failures. Our IT department is reviewing it, and we will have more information as it becomes available.Update Aug 19 11:10am CT: We are still seeing some scattered issues with automated transactions including HTTPS eligibility and claims. Practice Insight IT department is on the case. We will provide you with more information as it becomes available.Update Aug 19 9:50am CT: Practice Insight has corrected the issues with the server causing connection problems as of 9:50am CT. We apologize for any problems this service disruption may have caused.Practice Insight is aware that many users are experiencing connection issues. Our IT department is currently working on it. Over the weekend we installed a faster server to host S2. We did not have these connectivity issues with low volumes of users on the server. Due to the higher number of connections we are seeing what appear to be connection refusals. We are investigating and will send out another listserv when more information is available.If you have any questions regarding this email, please contact PI Support by email at support or by phone at 713-333-6000.Thank you for partnering with Practice Insight!
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